Agenda | AOTMP Summit | Telecom Management Conference 2018-01-18T16:08:39+00:00

Agenda

SUNDAY APRIL 15

5 – 9 PM Registration Registration
5 – 9 PM Exhibit Hall Set-Up Exhibit Hall Set-Up
7 – 9 PM Networking Event Welcome Reception

MONDAY APRIL 16

8 AM – 5 PM Registration Registration will be available throughout the day
7:30 – 8:15 AM Breakfast Fast Start Breakfast
8:30 – 9:30 AM AOTMP University

This course shares Efficiency First® Framework v3.0 essentials and describes the Framework’s role in establishing a telecom management Center of Excellence. Students will learn about:

  • Efficiency First® Framework scope of telecom management activities
  • Efficiency First® Framework Performance Index and related measurements
  • Center of Excellence definition and value proposition

This course will discuss avoidance and risk mitigation for information, system, and physical security concerns while also providing wireless device security considerations with the inclusion of five leading wireless device security recommendations for enterprises. The group will consider why creating, implementing and managing a security plan specific to the needs of the enterprise vertical is critical. There will be a group discussion of trends in recycling and asset disposal, focusing on some of the challenges in asset disposal (examples: security, industry compliance).

As many organizations can attest, carrier telecom invoices are not always accurate. Understanding where potential errors reside may not always be clear. In this session, students will learn:

  • Key activities that encompass auditing
  • Common challenges organizations face within their auditing practices
  • Top auditing validations every organization should incorporate

 

9:45 – 10:45 AM AOTMP University

Telecom management for multinational organizations can be complex and involve many stakeholders across a variety of business units. This course seeks to simplify understanding of common complexities and share action plans for key global telecom management considerations involving:

  • Data security and privacy concerns
  • Regional challenges with auditing, optimization and vendor management activities
  • Aligning objectives across various regions, countries and business units

The session will review and discuss which cloud solution is appropriate for each enterprise environment, and go over basic cloud security considerations and risk mitigation. In addition, expect a look at upcoming cloud solution technology in support of IoT and M2M (e.g., IBM’s Bluemix Cloud) with an explanation of how new technologies stand to impact current telecom practice (e.g., edge computing for low latency support).

Optimization is a critical component within any telecom management practice. Identifying where optimization opportunities may be waiting may not always be readily visible. In this session, students will learn:

  • Key activities that encompass optimization
  • Common challenges organizations face within their optimization practices
  • Top fixed and mobile optimization opportunities

11 AM – 12 PM AOTMP University

The fixed and mobile telecom environment is a strategic business asset, but it’s not always recognized by the business as such. This course delves into the reasons behind strategic asset perception disconnects and how to align expectations to elevate business impact. Attendees will learn:

  • Why it’s important to the business that telecom be viewed as a strategic asset
  • Common drivers behind telecom’s value misperceptions
  • How the perception of telecom’s strategic value can be changed

Specific considerations will be discussed for how to plan a migration from traditional telecom platforms to UC, with a detailed look at the specific needs of mobility in UC solutions. The session will review and discuss new UC technology and how it will impact the telecom environment: digital assistants, bots, apps that support full collaboration (e.g., Slack) and apps for better customer experience (e.g., click-to-call), hyper convergence, etc.

A comprehensive, accurate inventory of telecom assets and services is the cornerstone to any telecom management practice. Determining what to maintain in inventory is critical to success. In this session, you will learn:

  • Key activities that encompass inventory management
  • Common challenges facing inventory management practices
  • What a comprehensive inventory of telecom assets and services looks like

12 – 1 PM Lunch Picnic on the Patio
1 – 1:30 PM Exhibit Hall Exhibit Hall Open
1:30 – 2 PM Conference Opens Conference Welcome and Introductions
2 – 3 PM Keynote Keynote Presentation
3:15 – 4:15 PM Break-Out Session Use Case

An organization’s telecom policy dictates its success in that arena. But without the necessary facets, such as proper communication, monitoring and measurement, and compliance-tracking, the policy stands to fail. Enterprises will learn what must go in to a telecom policy, and examine the role of vendors when it comes to creating, communicating, monitoring, and reinforcing that policy.

Telecom management activities rely on business rules and decision trees to ensure consistent and effective process performance. This breakout session explores the variables in business rules for policy enforcement, service ordering, invoice processing, inventory management, user support, dispute management and vendor management activities that every telecom professional needs to know. Session attendees will learn common business rules required to automate and streamline telecom management processes. Takeaways include actionable recommendations for improving telecom management efficiency in your environment.

4:30 – 5:15 PM General Session

The Telecom Management Industry continues to evolve over time. Enterprises continue to encounter challenges within their telecom management practices, but are looking for ways to impact the business. Vendors continue to consolidate, changing the landscape, while, at the same time, increasing their platforms’ capabilities to help enterprises embrace new technologies and confront new threats. Still, challenges and opportunities lie ahead for both enterprises and vendors. This session provides AOTMP perspective on the latest trends in the industry and what’s likely to come next.

5:15 – 6 PM Exhibit Hall Networking / Exhibit Hall Open

TUESDAY APRIL 17

8 AM – 5 PM Registration Registration will be available throughout the day
8 – 9 AM Breakfast Efficiency First® Breakfast
9 – 10 AM General Session Roundtable Discussions
10 – 11 AM General Session Breakthrough Innovations in Mobility
11 AM – 12 PM General Session

Business results make or break the Telecom Management Ecosystem. That’s why it’s critical for vendors to define and understand their relationship to enterprises’ fixed and mobile telecom environments, and know how they influence those environments through their products and services. At the same time, enterprises must comprehend how their structures, processes and perceptions affect not only the way their vendors work with them, but outcomes on the entire business. Along those lines, when the business values the telecom management practice and views it as a strategic asset, then revenue, customer satisfaction, competitive advantage, and more all increase. This breakout session explores the value and purpose of each member of the Telecom Management Ecosystem, and how each impacts the others. Session attendees will gain clear understanding of the purpose of the Telecom Management Ecosystem, its principles and how everyone can effectively engage. Because what organization doesn’t want better results?

12 – 1 PM Lunch All-American Lunch
1 – 2 PM General Session A Look at the Future of…
2 – 3 PM General Session A Look at the Future of…
3:15 – 3:45 PM Breakout Session MDSL: TEM Evolution: Are You Ready for What’s Next?
Wandera: Hate surprises? Effective Strategies for Managing the Unexpected Costs of a Mobile Workforce
4 – 4:30 PM Breakout Session CyberReef Solutions: Driving Down Mobile Data Consumption and Growth Through Real-Time Bandwidth Management
One Source Communications: Democratizing Communications Lifecycle Management for Medium-Sized Enterprises
Cimpl: The KPIS that matter in 2018
4:30 – 5:30 PM Exhibit Hall Exhibit Hall Open
5:30 – 7:30 PM General Session Telecom Management Industry Awards Ceremony
7:30 – 9 PM Networking Event Hawaiian Luau

WEDNESDAY APRIL 18

8 AM – 5 PM Registration Registration will be available throughout the day
8 – 9:15 AM Breakfast Telecom Management Industry Trivia Breakfast
9 AM – 12 PM Exhibit Hall Exhibit Hall Tear-Down
9:30 AM – 10:15 AM Breakout Session Mobility and Data Security: What’s Important, What’s Hype?
Simplifying Vendor Management
MDM Trends in Telecom Management
10:30 – 11:15 AM Breakout Session Use Case 2

A telecom management practice is only as good as its contracts. If operational and financial liabilities are not minimized, and vendor performance not optimized, then the whole organization will experience the fallout. Keep that outcome at bay by attending this session. Learn the basics of managing a contract, including:

  • Understanding the commitment involved
  • Developing service level agreements
  • Handling vendor relationships

Sometimes outsourcing telecom management services makes more sense than it does to operate them in-house. But how do you know when – or whether – to make the leap? This session will answer that question by examining aspects including hard and soft costs, performance management, and the customer experience. It further will provide direction on what steps to take after deciding whether to outsource or insource any services.

11:30 AM – 12 PM Breakout Session MOBI: Automation: The Next Generation
Cass: Strategies for Successful Global TEM Deployments
12 – 1 PM Lunch Great Western BBQ
1 – 1:45 PM General Session

Measuring performance is a critical component to every fixed and mobile telecom management practice. Many organizations focus their reporting around operational and cost-saving metrics. However, analytics and Key Performance Indictors (KPIs) that specifically correlate telecom information with business results will have the most impact to senior leaders. This session will highlight AOTMP-recommended metrics and KPIs that every organization should measure to demonstrate telecom’s impact on the business.

2 – 2:45 PM Roundtable Session Enterprise, Vendor and Executive Roundtables
3 – 3:45 PM Breakout Session Use Case 3

Telecom management cannot operate at its peak if its professionals don’t know every detail about inventory. That’s a big deal. From ensuring a former employee’s devices get turned off to dealing with internal buyers’ rogue purchases, there’s a lot to track and know. The effort shows in the results, though. When inventory management is finely tuned, the telecom management department reduces costs, optimizes networks and eliminates redundancy – all ideal outcomes for the organization it serves. But enterprises continue to struggle with inventory management. This session will do its part to put a stop to the struggle by presenting the keys to successful inventory management and turning telecom management experts into the organization’s new rock stars.

Most organizations have some type of corporate policy that governs fixed and mobile telecom assets and services. These policies are, of course, critical to maintaining business integrity and mitigating risks to the organization. They form the backbone of how enterprises expect equipment and services to be procured, used and supported. However, missteps often occur. This session uncovers key considerations for your organization when developing and maintaining corporate policy.

4 – 5 PM General Session

The Telecom Management Industry Council is a new group of global telecom management thought leaders and professionals exploring opportunities to advance the telecom management industry.  The council is open to enterprise and vendor professionals.  The vision and mission of the council will be explored during this welcome session and everyone attending AOTMP Summit 2018 is encouraged to attend!

5 – 7 PM Networking Event The “New” Telecom Management Industry Council Launch Party

THURSDAY APRIL 19

8 – 8:30 AM Breakfast Telecom Management Industry Council Breakfast
8:30 – 9:15 AM General Session

You will hear from the Executive Director and the council’s staff during this meeting.  They will discuss the council’s structure, bylaws, membership, meetings, and benefits.  You’ll learn what the council is doing to advance the telecom management industry and how you can participate in the mission.

9:15 – 10:45 AM General Session

Member collaboration is a powerful tool to identify and understand challenges and opportunities present in the telecom management industry.  Enterprises and vendors will elect to participate in roundtable discussions on a variety of topics and then report back the room on challenges and opportunities the Council should tackle to advance the telecom management industry for all.

11 – 11:45 AM General Session

Where to begin, what’s most important to you?  This session is all about you.  What does the telecom management industry mean to you?  What’s important and why?  Register your vote to help guide the direction of the “New” Telecom Management Industry Council in its inaugural year.

11:45 AM – 12:15 PM Lunch Lunch
12:15 – 1 PM General Session

A Telecom Management Center of Excellence (CoE) is comprised of 10 components that are equally important to the success and influence of the CoE on business results.  This session outlines the components and the steps required to launch and mature a CoE for your business.

1 – 1:45 PM General Session

CoE leaders are responsible for technical, financial, operational, and business practice competencies. They lead resources that adopt best practices across four multidisciplinary practices of telecom management that lead execution across 30 defined telecom management activities.  This session explores a functional organization chart used to design a Telecom Management Center of Excellence.

2 – 2:45 PM General Session

The success of a CoE is predicated on the value it delivers to the business it serves.  Central to this point is the Efficiency First® Framework Performance Index and its associated KPIs and Ratings.  This session illustrates how the Performance Index and related measures are used to illustrate business value.  Bring your Efficiency First® Framework Performance Index report to this session to learn how you can elevate performance to CoE status.

2:45 – 3 PM General Session Conference Wrap-Up

Registration is open to enterprises and public sector organizations; IT and telecom vendors must be a sponsor to attend the event. Click here to learn about event sponsorship.

REGISTER NOW

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AOTMP
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Suite 250
Indianapolis, IN 46234

Phone: +1 317 275 2000
E-mail: events@aotmp.com
Website: http://aotmp.com

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.