Agenda | AOTMP Summit | Telecom Management Conference 2018-04-13T13:28:37+00:00

Agenda

SUNDAY APRIL 15

5:00pm—9:00pm Registration Open Executive Foyer
6:00pm—8:00pm Exhibit Set-Up Executive H
7:00pm—9:00pm Welcome Reception Pool Balcony

MONDAY APRIL 16

7:00am Registration/Information Desk Open Executive Foyer
7:30am—11:00am Exhibitor Setup Executive H
7:30am—8:30am Fast Start Breakfast Executive I
8:30am—9:30am AOTMP University

This course shares Efficiency First® Framework v3.0 essentials and describes the Framework’s role in establishing a telecom management Center of Excellence. Students will learn about:

  • Efficiency First® Framework scope of telecom management activities
  • Efficiency First® Framework Performance Index and related measurements
  • Center of Excellence definition and value proposition

Timothy C. Colwell

Salon 13/14
 

This course will discuss avoidance and risk mitigation for information, system, and physical security concerns while also providing wireless device security considerations with the inclusion of five leading wireless device security recommendations for enterprises. The group will consider why creating, implementing and managing a security plan specific to the needs of the enterprise vertical is critical. There will be a group discussion of trends in recycling and asset disposal, focusing on some of the challenges in asset disposal (examples: security, industry compliance).

Christine Kruze

Salon 15/16
As many organizations can attest, carrier telecom invoices are not always accurate. Understanding where potential errors reside may not always be clear. In this session, students will learn:

  • Key activities that encompass auditing
  • Common challenges organizations face within their auditing practices
  • Top auditing validations every organization should incorporate

Scott Lawrence

Salon 17/18
9:30am—9:45am Break
9:45am—10:45am AOTMP University

Telecom management for multinational organizations can be complex and involve many stakeholders across a variety of business units. This course seeks to simplify understanding of common complexities and share action plans for key global telecom management considerations involving:

  • Data security and privacy concerns
  • Regional challenges with auditing, optimization and vendor management activities
  • Aligning objectives across various regions, countries and business units

Timothy C. Colwell

Salon 13/14

The session will review and discuss which cloud solution is appropriate for each enterprise environment, and go over basic cloud security considerations and risk mitigation. In addition, expect a look at upcoming cloud solution technology in support of IoT and M2M (e.g., IBM’s Bluemix Cloud) with an explanation of how new technologies stand to impact current telecom practice (e.g., edge computing for low latency support).

Christine Kruze

Salon 15/16

Optimization is a critical component within any telecom management practice. Identifying where optimization opportunities may be waiting may not always be readily visible. In this session, students will learn:

  • Key activities that encompass optimization
  • Common challenges organizations face within their optimization practices
  • Top fixed and mobile optimization opportunities

Scott Lawrence

Salon 17/18
10:45am—11:00am Break
11:00am—12:00pm AOTMP University
The fixed and mobile telecom environment is a strategic business asset, but it’s not always recognized by the business as such. This course delves into the reasons behind strategic asset perception disconnects and how to align expectations to elevate business impact. Attendees will learn:

  • Why it’s important to the business that telecom be viewed as a strategic asset
  • Common drivers behind telecom’s value misperceptions
  • How the perception of telecom’s strategic value can be changed

Timothy C. Colwell

Salon 13/14

Specific considerations will be discussed for how to plan a migration from traditional telecom platforms to UC, with a detailed look at the specific needs of mobility in UC solutions. The session will review and discuss new UC technology and how it will impact the telecom environment: digital assistants, bots, apps that support full collaboration (e.g., Slack) and apps for better customer experience (e.g., click-to-call), hyper convergence, etc.

Christine Kruze

Salon 15/16

A comprehensive, accurate inventory of telecom assets and services is the cornerstone to any telecom management practice. Determining what to maintain in inventory is critical to success. In this session, you will learn:

  • Key activities that encompass inventory management
  • Common challenges facing inventory management practices
  • What a comprehensive inventory of telecom assets and services looks like

Scott Lawrence

Salon 17/18
12:00pm—1:00pm Lunch Poolside
1:00pm—6:00pm Exhibit Hall Open Executive H
1:30pm—2:00pm Welcome—Tim Lybrook, AOTMP and Timothy C. Colwell, AOTMP Executive I
2:00pm—2:45pm What Will Impact Your Business in 2018? State of the Telecom, Mobility and Technology Management Industry-AOTMP Executive I
2:45pm—3:45pm Executive I
3:45am—4:00am Break
4:00pm—4:45pm Round Tables—Round 1

Predicting the Future—AI applications today & tomorrow. Andrew Hartwyk
Mobile Security Threats—How are you guarding against? Ashley Kelm
Cloud Transformation Strategies—Issues and challenges. Kathleen Glass
Managing the Shift to UEM—How far are you and what have you learned? Scott Lawrence
ITIL vs. IT Service Management—Who’s doing what and why? Stacy Hiquet
Mobile App Development—use cases and challenges. Tony Rizzo

Executive 1

Capitalizing on revenue opportunities in the Ecosystem. Timothy C. Colwell

Salon 13/14
4:45pm—5:30pm Round Tables—Round 2
 

Reducing costs and improving workflows through IT Asset Management. Andrew Hartwyk
Share your Telecom Service Delivery Secrets. Ashley Kelm
Planning an SD-WAN Migration. Kathleen Glass
VOIP v SIP—Who’s made the journey and why? Scott Lawrence
Share the challenges and rewards of your inventory management efforts. Stacy Hiquet
IoT Applications & Use Cases—How are you Using it in your Enterprise? Tony Rizzo

Executive 1
 

What are enterprises looking for in a successful vendor relationship? Timothy C. Colwell

Salon 13/14
6:00pm—8:00pm Party by the Pool—Networking Reception Poolside

TUESDAY APRIL 17

7:30am Information Desk Open Executive Foyer
8:00am—9:00am Efficiency First® Breakfast
Exhibits Open
Executive I
9:00am—9:50am

The data driven economy isn’t the future – it’s already here.  As everyday devices become smarter and connect to each other, the data produced through human interaction with those things has become the creator and destroyer of business.  We will trace the impact of just one of those everyday devices – a car – as a way to explain what has already happened and to enlighten on what is to come.

John McDonald

Executive I
9:50am—10:40am

For 19 straight quarters T-Mobile has single-handedly disrupted a broken wireless industry, liberating customers from stifling “carrier” rules with its “Un-carrier” strategy. Since re-branding as the Un-carrier in 2013, T-Mobile has become famous for its relentless focus on listening to customers and eliminating pain points. In this session, David M. Bezzant, Senior National Director, T-Mobile Public Sector, will share how T-Mobile brought the Un-carrier revolution to life, and how the company is transforming business customer experience for a Mobile-first future.

David M. Bezzant

Executive I
10:40am—11:30am

In this session we will outline a framework to guide customers on how to leverage IoT technologies for the transformation of their business processes. IoT offers many technical capabilities that enterprises can leverage to completely enhance the way they run their businesses, by offering the potential for new revenue streams, reduced expenses, increased customer satisfaction; or more likely, a combination of all three. Understanding the complexities, choices, and what needs to be solved for can be a daunting challenge. Join us to learn how KORE can guide you on this journey to a successful IoT implementation.

Bill Kramer

Executive I
12:00pm—1:00pm Lunch Poolside
12:00pm—4:45pm Exhibits Open Executive H
1:00pm—1:50pm

Hear from Chris Zafirson, Director of Financial Planning and Analysis, share his perspectives on Avery Dennison’s Telecom Management Center of Excellence journey. Chris answers several key questions about building a CoE including steps taken towards building a CoE, how he convinced global business units that centralized telecom management was the best move for the business and each business unit, and benefits of the CoE realized by the business.

Timothy C. Colwell

Executive I
1:50pm—2:40pm  
A decade ago, mobile devices were considered largely safe from malware and many device users considered themselves immune. Today, we have a new reality. McAfee Labs detected more than 1.5 million new mobile malware incidents in the first quarter of 2017 alone. Given that the average mobile device connects to 160 unique IP addresses each day, it’s time to understand these challenges and take a serious look at how to address today’s mobile threats.

Mark Haase

Executive I
2:40pm—3:00pm Break
3:00pm—3:30pm Vendor Spotlights

As a leader in the TEM industry, MDSL will share its view on where the modern enterprise is going and how one needs to prepare for the change. With the proliferation of recurring technology expenses, Enterprises need to be prepared to begin to think differently, align focus and continuously look for ways to leverage their rich experience into technologies that were not traditionally in the Telecom space.

Ben Mendoza

Salon 13/14

Mobile internet usage surpassed desktop usage for the first time in 2016. Since then, mobile data has continued to grow at a rapid pace and is expected to comprise over 63% of all IP-based traffic by 2021. Phones, tablets and SIM-enabled laptops can now be found everywhere in the connected enterprise, from the C-suite to the factory floor.

While organizations have found ways to scalably support device configuration and lifecycle management — most notably with an MDM or EMM — they still lack visibility into how the mobile device is used once in the hands of an employee. Specifically, mobility teams are blind to the events that occur between the start and end of each cellular billing period.

Today, questions critical to a mobility program’s success are being left unanswered: Will users have enough data to run business-critical apps? What percentage of mobile data is consumed with business vs. personal usage? How many users are roaming, and how does that travel impact the monthly bill? Are users actively tethering? Being able to answer these questions, and others like them, allows mobility teams to regain control of their organization’s mobile data and its associated costs.

Wandera’s pioneering web gateway for mobile provides the visibility and control that mobility teams require in order to address this visibility gap. But how are customers putting this technology to use and is there an ROI? In this talk we will present several real-world case studies to showcase the strategies our customers are using to better manage their mobile fleets, while simultaneously helping to keep employees productive in a connected world.

Ryan Proctor

Salon 15/16
 

Projects are never popular with enterprise IT management. They’re disruptive, they divert resources from their day jobs, and they never seem to end. What can you do to successfully execute projects with people who have other priorities? We will share some best practices that will enhance the efficiency and effectiveness of projects and help to get the buy in of the stakeholders you need to be successful.

John Venditti

Salon 17/18
3:30pm—3:45pm Break
3:45pm—4:15pm Vendor Spotlights

Today mobile expense management best practices are limited as to how they help control growing mobile data use. They leverage contract renegotiations, offloading data on Wifi and voluntary compliance with corporate Internet use policies.

CyberReef Solutions provide expense managers the ability to control data use by application, user and website. We extend and enforce corporate Internet use policies all the way out to mobile devices via the use of website filtering and data throttling. Our cloud-based solution is based on patent-pending technology and can save customers 40-80% in monthly data usage.

Hilton Nicholson

Salon 13/14

For years, small-to-medium enterprises (SMEs) with annual telecom expenditures less than $5 million have had to fend for themselves as they tried to level the technological playing field against Fortune 1000 while corralling the costs of deploying technologies. Most telecom expense management vendors have continued to target the Fortune 1000, leaving the SMEs severely underserved.

This session discusses the overarching telecom management pain points SMEs experience and shares best practices and tools from Communications Lifecycle Management, the next evolution of Telecom Expense Management. This well-integrated approach across a company’s key business departments will not only address these pain points but also ensure both hard and soft savings that translate into improved productivity, employee morale, and business uptime.

Tim Meng

Salon 15/16

Key Performance Indicators are crucial to identifying the health of your telecom management program, but do you know if you have been tracking the right ones? Are you able to easily align your KPIs with the Return on Investment that you’ve been harvesting from your Telecom Expense Management vendor? Join us to learn how to support your KPIs through the Return on Investment of your TEM program, and demonstrate true value to your company’s stakeholders.

Carrie Davis-Sydor

Salon 17/18
5:00pm—7:00pm

Awards will be given in the following enterprise categories:

  • Telecom Management Professional of the Year
  • Telecom Management Visionary of the Year
  • Top Value Proposition
  • Outstanding Case Study
  • AOTMP University Certification Excellence
  • Efficiency First® Performance Award

Awards will be given in the following vendor categories:

  • Hottest New Solution
  • Best Customer Success Program
  • Top Value Proposition
  • Outstanding Case Study
  • Rising Star
  • AOTMP University Certification Excellence

Executive I
7:00pm—9:00pm Hawaiian Luau-Sponsored by MDSL Poolside

WEDNESDAY APRIL 18

7:30am Information Desk Open Registration
8:00am—9:30am Trivia Breakfast-sponsored by Greenstream International Executive I
9:30am—10:15am Breakout Sessions
Salon 13/14

This session explores Sysco’s quest to find and select a TEM vendor equipped to support telecom and IT asset management.  You’ll hear first-hand from Jeff Martin, telecom manager at Sysco and Christopher Thierry, founder and president of Cimpl about their journey towards a successful business relationship.  Attendees will learn about Sysco’s business and telecom management requirements as well as Cimpl’s approach to fulfilling them.  Audience Q&A will round out the session to create an insightful experience for everyone.

Christopher Thierry

Salon 15/16
Salon 17/18
9:30am—1:00am Exhibits Open
10:15am—10:30am Break
10:30am—11:15am Breakout Sessions
Salon 13/14

A telecom management practice is only as good as its contracts. If operational and financial liabilities are not minimized, and vendor performance not optimized, then the whole organization will experience the fallout. Keep that outcome at bay by attending this session. Learn the basics of managing a contract, including:

  • Understanding the commitment involved
  • Developing service level agreements
  • Handling vendor relationships

Salon 15-16

Sometimes outsourcing telecom management services makes more sense than it does to operate them in-house. But how do you know when – or whether – to make the leap? This session will answer that question by examining aspects including hard and soft costs, performance management, and the customer experience. It further will provide direction on what steps to take after deciding whether to outsource or insource any services.

Ashley Kelm

Salon 17/18
11:15am—11:30am Break
11:30am—12:00pm Vendor Spotlight

Mobile technology management is tough—insert convoluted rules and processes into the equation, and a perplexing program can become completely overwhelming. Join Ian Runyon, VP of Product, for an in-depth discussion on how automation is being used to deliver disruptive business value and to further enterprise innovation. Discover how automation and workflow management can help you simplify your program and empower your end users.

Ian Runyon

Salon 13/14

In this session, Cass will examine the strategies and best practices that lead to great global TEM programs. We will also discuss some of the more common mistakes and pitfalls some enterprises have encountered. And you’ll take away a checklist of the key questions that will help you lead your global TEM project to maximizing savings, minimizing internal labor, and establishing a true partnership with your chosen vendor.

Josh Bouk

Salon 15/16

Choosing the ideal TEM may seem like a difficult task.  Throw that on top of the potential for pitfalls when migrating TEM’s.  No need to fear!  CBI Telecommunications Consultants is here to help you build an evaluation process for choosing the ideal TEM provider, while avoiding any pitfalls from a TEM migration.  CBI will assist you with measuring TEM vendor ratings and recognize what key items the ideal TEM provider should be offering your company, all while detailing the decision-making process.  Next, CBI will demonstrate how easy a TEM change is and explore the many flavors of Business Process Outsourcing.

Vince Cobb

Salon 17/18
12:00pm—1:00pm Great Western BBQ—Sponsored by Tangoe Poolside
1:00pm—1:45pm Breakout Sessions
 

Sometimes outsourcing telecom management services makes more sense than it does to operate them in-house. But how do you know when – or whether – to make the leap? This session will answer that question by examining aspects including hard and soft costs, performance management, and the customer experience. It further will provide direction on what steps to take after deciding whether to outsource or insource any services.

Scott Lawrence

 Salon 13/14
 

Telecom management activities rely on business rules and decision trees to ensure consistent and effective process performance. This breakout session explores the variables in business rules for policy enforcement, service ordering, invoice processing, inventory management, user support, dispute management and vendor management activities that every telecom professional needs to know. Session attendees will learn common business rules required to automate and streamline telecom management processes. Takeaways include actionable recommendations for improving telecom management efficiency in your environment.

Ashley Kelm

 Salon 15/16
 

Learn the vital ingredients you’ll need to develop a successful telecom policy and examine the role of telecom vendors in creating and implementing it. Also provided are key considerations for the business systems involved in establishing your telecom policy and best practice guidelines for creating and managing it.

Christine Kruze

 Salon 17/18
1:45pm—2:00pm Break
2:00pm—2:45pm
Do you have an upcoming negotiation with your major telecommunications providers?  Sean Zongker will tell you about his background, how he approached his telecommunications category strategy, and how he aligned Dell Technologies’ groups to ensure continued success.  He will share what went well and how he has reduced telecommunications spend at Dell Technologies over the last 5 years.

Sean Zongker

 Executive 1
2:45pm—3:45pm

Measuring performance is a critical component to every fixed and mobile telecom management practice. Many organizations focus their reporting around operational and cost-saving metrics. However, analytics and Key Performance Indictors (KPIs) that specifically correlate telecom information with business results will have the most impact to senior leaders. This session will highlight AOTMP-recommended metrics and KPIs that every organization should measure to demonstrate telecom’s impact on the business.

Scott Lawrence  Andrew Hartwyk

 Executive 1
3:45pm—4:45pm

The Telecom Management Industry Council is a new group of global telecom management thought leaders and professionals exploring opportunities to advance the telecom management industry.  The council is open to enterprise and vendor professionals.  The vision and mission of the council will be explored during this welcome session and everyone attending AOTMP Summit 2018 is encouraged to attend!

Executive I
5:00pm—7:00pm AOTMP Industry Council Launch Party Reception Pool Balcony

THURSDAY APRIL 19

7:30am Information Desk Open Executive Foyer
8:00am—8:30am Breakfast Pool Balcony
8:30am—9:15am

You will hear from the Executive Director and the council’s staff during this meeting.  They will discuss the council’s structure, bylaws, membership, meetings, and benefits.  You’ll learn what the council is doing to advance the telecom management industry and how you can participate in the mission.

Timothy C. Colwell K.C. Phaneuf

Salon 10
9:15am—10:45am

Member collaboration is a powerful tool to identify and understand challenges and opportunities present in the telecom management industry.  Enterprises and vendors will elect to participate in roundtable discussions on a variety of topics and then report back the room on challenges and opportunities the Council should tackle to advance the telecom management industry for all.

Salon 10
10:45am—11:00am Break
11:00am—11:45am

Where to begin, what’s most important to you?  This session is all about you.  What does the telecom management industry mean to you?  What’s important and why?  Register your vote to help guide the direction of the “New” Telecom Management Industry Council in its inaugural year.

Tim Colwell K. C. Phaneuf

Salon 10
11:45am—12:15pm Lunch Salon 10/Balcony
12:15pm—1:00pm
Business results make or break the Telecom Management Ecosystem. That’s why it’s critical for vendors to define and understand their relationship to enterprises’ fixed and mobile telecom environments, and know how they influence those environments through their products and services. At the same time, enterprises must comprehend how their structures, processes and perceptions affect not only the way their vendors work with them, but outcomes on the entire business. Along those lines, when the business values the telecom management practice and views it as a strategic asset, then revenue, customer satisfaction, competitive advantage, and more all increase. This breakout session explores the value and purpose of each member of the Telecom Management Ecosystem, and how each impacts the others. Session attendees will gain clear understanding of the purpose of the Telecom Management Ecosystem, its principles and how everyone can effectively engage. Because what organization doesn’t want better results?

Timothy C. Colwell

Salon 10
1:00pm—1:45pm

A Telecom Management Center of Excellence (CoE) is comprised of 10 components that are equally important to the success and influence of the CoE on business results.  This session outlines the components and the steps required to launch and mature a CoE for your business.

Scott Lawrence  Ashley Kelm

Salon 10
1:45pm—2:00pm Break
2:00pm—2:45pm

The success of a CoE is predicated on the value it delivers to the business it serves.  Central to this point is the Efficiency First(r) Framework Performance Index and its associated KPIs and Ratings.  This session illustrates how the Performance Index and related measures are used to illustrate business value.  Bring your Efficiency First(r) Framework Performance Index report to this session to learn how you can elevate performance to CoE status.

Timothy C. Colwell Scott Lawrence

Salon 10

Registration is open to enterprises and public sector organizations; IT and telecom vendors must be a sponsor to attend the event. Click here to learn about event sponsorship.

REGISTER NOW

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AOTMP
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Suite 250
Indianapolis, IN 46234

Phone: +1 317 275 2000
E-mail: events@aotmp.com
Website: http://aotmp.com

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This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

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This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.