What Will Impact Your Business in 2018? State of the Telecom Industry
The Telecom Management Industry continues to evolve over time. Enterprises continue to encounter challenges within their telecom management practices, but are looking for ways to impact the business. Vendors continue to consolidate, changing the landscape, while, at the same time, increasing their platforms’ capabilities to help enterprises embrace new technologies and confront new threats. Still, challenges and opportunities lie ahead for both enterprises and vendors. This session provides AOTMP perspective on the latest trends in the industry and what’s likely to come next.
Can’t We All be Friends? The Value of the Telecom Management Ecosystem
Business results make or break the Telecom Management Ecosystem. That’s why it’s critical for vendors to define and understand their relationship to enterprises’ fixed and mobile telecom environments, and know how they influence those environments through their products and services. At the same time, enterprises must comprehend how their structures, processes and perceptions affect not only the way their vendors work with them, but outcomes on the entire business. Along those lines, when the business values the telecom management practice and views it as a strategic asset, then revenue, customer satisfaction, competitive advantage, and more all increase. This breakout session explores the value and purpose of each member of the Telecom Management Ecosystem, and how each impacts the others. Session attendees will gain clear understanding of the purpose of the Telecom Management Ecosystem, its principles and how everyone can effectively engage. Because what organization doesn’t want better results?
Telecom Management Industry Awards
Join us for the annual Telecom Management Industry Awards event on Tuesday night.
What’s Your KPI? Leveraging Big Data to Accelerate Enterprise Performance
Measuring performance is a critical component to every fixed and mobile telecom management practice. Many organizations focus their reporting around operational and cost-saving metrics. However, analytics and Key Performance Indicators (KPIs) that specifically correlate telecom information with business results will have the most impact to senior leaders. This session will highlight AOTMP-recommended metrics and KPIs that every organization should measure to demonstrate telecom’s impact on the business.
Workshop: Essentials for Building a Workable Telecom Policy
An organization’s telecom policy dictates its success in that arena. However, without the necessary facets, such as proper communication, monitoring and measurement, and compliance-tracking, the policy stands to fail. Enterprises will learn what must go in to a telecom policy, and how to align trackable outputs. Additionally, we will examine the role of vendors when it comes to creating, communicating, monitoring, and reinforcing that policy.
Top 5 Business Rules for Communications Lifecycle Management
Telecom management activities rely on business rules and decision trees to ensure consistent and effective process performance. This breakout session explores the variables in business rules for policy enforcement, service ordering, invoice processing, inventory management, user support, dispute management and vendor management activities that every telecom professional needs to know. Session attendees will learn common business rules required to automate and streamline telecom management processes. Takeaways include actionable recommendations for improving telecom management efficiency in your environment.
Mobility and Data Security: What’s Important, What’s Hype?
Simplifying Vendor Management
MDM Trends in Telecom Management
Workshop: Telecom Bedrock: Contract Management
A telecom management practice is only as good as its contracts. If operational and financial liabilities are not minimized, and vendor performance not optimized, then the whole organization will experience the fallout. Keep that outcome at bay by attending this session. Learn the basics of managing a contract, including:
- Understanding the commitment involved
- Developing service level agreements
- Handling vendor relationships
Then, dive into the liability aspect of contract expirations, and find out when to negotiate renewals, manage amendment changes, and document revisions.
Business Rules for Insourcing/Outsourcing
Sometimes outsourcing telecom management services makes more sense than it does to operate them in-house. But how do you know when – or whether – to make the leap? This session will answer that question by examining aspects including hard and soft costs, performance management, and the customer experience. It further will provide direction on what steps to take after deciding whether to outsource or insource any services.
Workshop: How to Get Inventory Management Right
Telecom management cannot operate at its peak if its professionals don’t know every detail about inventory. That’s a big deal. From ensuring a former employee’s devices get turned off to dealing with internal buyers’ rogue purchases, there’s a lot to track and have knowledge for. These efforts then show up, in the results produced. When inventory management is finely tuned, the telecom management department reduces costs, optimizes networks and eliminates redundancy. These are all ideal outcomes for the organization it serves. However, most enterprises continue to struggle with inventory management. This session will do its part to put a stop to the struggle by presenting the keys to successful inventory management and turning telecom management experts into the organization’s new rock stars.
5 Ways to Prevent Missteps When Developing Corporate Policy
Most organizations have some type of corporate policy that governs fixed and mobile telecom assets and services. These policies are, of course, critical to maintaining business integrity and mitigating risks to the organization. They form the backbone of how enterprises expect equipment and services to be procured, used and supported. However, missteps often occur. This session uncovers key considerations for your organization when developing and maintaining corporate policy.
TEM Evolution: Are You Ready for What’s Next?
As a leader in the TEM industry, MDSL will share its view on where the modern enterprise is going and how one needs to prepare for the change. With the proliferation of recurring technology expenses, Enterprises need to be prepared to begin to think differently, align focus and continuously look for ways to leverage their rich experience into technologies that were not traditionally in the Telecom space.
Hate surprises? Effective Strategies for Managing the Unexpected Costs of a Mobile Workforce
Ryan Proctor, Enterprise Sales Manager | Wandera
Mobile internet usage surpassed desktop usage for the first time in 2016. Since then, mobile data has continued to grow at a rapid pace and is expected to comprise over 63% of all IP-based traffic by 2021. Phones, tablets and SIM-enabled laptops can now be found everywhere in the connected enterprise, from the C-suite to the factory floor.
While organizations have found ways to scalably support device configuration and lifecycle management — most notably with an MDM or EMM — they still lack visibility into how the mobile device is used once in the hands of an employee. Specifically, mobility teams are blind to the events that occur between the start and end of each cellular billing period.
Today, questions critical to a mobility program’s success are being left unanswered: Will users have enough data to run business-critical apps? What percentage of mobile data is consumed with business vs. personal usage? How many users are roaming, and how does that travel impact the monthly bill? Are users actively tethering? Being able to answer these questions, and others like them, allows mobility teams to regain control of their organization’s mobile data and its associated costs.
Wandera’s pioneering web gateway for mobile provides the visibility and control that mobility teams require in order to address this visibility gap. But how are customers putting this technology to use and is there an ROI? In this talk we will present several real-world case studies to showcase the strategies our customers are using to better manage their mobile fleets, while simultaneously helping to keep employees productive in a connected world.
Driving Down Mobile Data Consumption and Growth Through Real-Time Bandwidth Management
Hilton Nicholson, CEO | CyberReef Solutions
Today mobile expense management best practices are limited as to how they help control growing mobile data use. They leverage contract renegotiations, offloading data on Wifi and voluntary compliance with corporate Internet use policies.
CyberReef Solutions provide expense managers the ability to control data use by application, user and website. We extend and enforce corporate Internet use policies all the way out to mobile devices via the use of website filtering and data throttling. Our cloud-based solution is based on patent-pending technology and can save customers 40-80% in monthly data usage.
Democratizing Communications Lifecycle Management for Medium-Sized Enterprises
Tim Meng, CEO | One Source Communications
For years, small-to-medium enterprises (SMEs) with annual telecom expenditures less than $5 million have had to fend for themselves as they tried to level the technological playing field against Fortune 1000 while corralling the costs of deploying technologies. Most telecom expense management vendors have continued to target the Fortune 1000, leaving the SMEs severely underserved.
This session discusses the overarching telecom management pain points SMEs experience and shares best practices and tools from Communications Lifecycle Management, the next evolution of Telecom Expense Management. This well-integrated approach across a company’s key business departments will not only address these pain points but also ensure both hard and soft savings that translate into improved productivity, employee morale, and business uptime.
The KPIS that matter in 2018
Carrie Davis-Sydor | Cimpl
Key Performance Indicators are crucial to identifying the health of your telecom management program, but do you know if you have been tracking the right ones? Are you able to easily align your KPIs with the Return on Investment that you’ve been harvesting from your Telecom Expense Management vendor? Join us to learn how to support your KPIs through the Return on Investment of your TEM program, and demonstrate true value to your company’s stakeholders.
Automation: The Next Generation
Ian Runyon, VP of Product | MOBI
Mobile technology management is tough—insert convoluted rules and processes into the equation, and a perplexing program can become completely overwhelming. Join Ian Runyon, VP of Product, for an in-depth discussion on how automation is being used to deliver disruptive business value and to further enterprise innovation. Discover how automation and workflow management can help you simplify your program and empower your end users.
Strategies for Successful Global TEM Deployments
Josh Bouk, V.P of Sales and Marketing | Cass
In this session, Cass will examine the strategies and best practices that lead to great global TEM programs. We will also discuss some of the more common mistakes and pitfalls some enterprises have encountered. And you’ll take away a checklist of the key questions that will help you lead your global TEM project to maximizing savings, minimizing internal labor, and establishing a true partnership with your chosen vendor.
TRACK 1: Managing your Environment (CoE)
Efficiency First® Framework and Center of Excellence
This course shares Efficiency First® Framework v3.0 essentials and describes the Framework’s role in establishing a telecom management Center of Excellence. Students will learn about:
- Efficiency First® Framework scope of telecom management activities
- Efficiency First® Framework Performance Index and related measurements
- Center of Excellence definition and value proposition
Expanding your Telecom Management Practice Globally
Telecom management for multinational organizations can be complex and involve many stakeholders across a variety of business units. This course seeks to simplify understanding of common complexities and share action plans for key global telecom management considerations involving:
- Data security and privacy concerns
- Regional challenges with auditing, optimization and vendor management activities
- Aligning objectives across various regions, countries and business units
Turning Telecom into a Strategic Asset
The fixed and mobile telecom environment is a strategic business asset, but it’s not always recognized by the business as such. This course delves into the reasons behind strategic asset perception disconnects and how to align expectations to elevate business impact. Attendees will learn:
- Why it’s important to the business that telecom be viewed as a strategic asset
- Common drivers behind telecom’s value misperceptions
- How the perception of telecom’s strategic value can be changed
TRACK 2: Expanding Technology Applications in Your Environment
Telecom Security – Physical Security, Wireless Device Security and Asset Disposal
This course will discuss avoidance and risk mitigation for information, system, and physical security concerns while also providing wireless device security considerations with the inclusion of five leading wireless device security recommendations for enterprises. The group will consider why creating, implementing and managing a security plan specific to the needs of the enterprise vertical is critical. There will be a group discussion of trends in recycling and asset disposal, focusing on some of the challenges in asset disposal (examples: security, industry compliance).
The session will review and discuss which cloud solution is appropriate for each enterprise environment, and go over basic cloud security considerations and risk mitigation. In addition, expect a look at upcoming cloud solution technology in support of IoT and M2M (e.g., IBM’s Bluemix Cloud) with an explanation of how new technologies stand to impact current telecom practice (e.g., edge computing for low latency support).
How to Implement Unified Communications (UC)
Specific considerations will be discussed for how to plan a migration from traditional telecom platforms to UC, with a detailed look at the specific needs of mobility in UC solutions. The session will review and discuss new UC technology and how it will impact the telecom environment: digital assistants, bots, apps that support full collaboration (e.g., Slack) and apps for better customer experience (e.g., click-to-call), hyperconvergence, etc.
TRACK 3: Managing Assets in your Environment
Invoice Auditing: Top Auditing Checks
As many organizations can attest, carrier telecom invoices are not always accurate. Understanding where potential errors reside may not always be clear. In this session, students will learn:
- Key activities that encompass auditing
- Common challenges organizations face within their auditing practices
- Top auditing validations every organization should incorporate
Optimization: Top Optimization Opportunities
Optimization is a critical component within any telecom management practice. Identifying where optimization opportunities may be waiting may not always be readily visible. In this session, students will learn:
- Key activities that encompass optimization
- Common challenges organizations face within their optimization practices
- Top fixed and mobile optimization opportunities
Inventory Management: What to Track and Maintain?
A comprehensive, accurate inventory of telecom assets and services is the cornerstone to any telecom management practice. Determining what to maintain in inventory is critical to success. In this session, you will learn:
- Key activities that encompass inventory management
- Common challenges facing inventory management practices
- What a comprehensive inventory of telecom assets and services looks like
The “New” Telecom Management Industry Council Welcome
The Telecom Management Industry Council is a new group of global telecom management thought leaders and professionals exploring opportunities to advance the telecom management industry. The council is open to enterprise and vendor professionals. The vision and mission of the council will be explored during this welcome session and everyone attending AOTMP Summit 2018 is encouraged to attend!
The “New” Telecom Management Industry Council Kick-Off Meeting
You will hear from the Executive Director and the council’s staff during this meeting. They will discuss the council’s structure, bylaws, membership, meetings, and benefits. You’ll learn what the council is doing to advance the telecom management industry and how you can participate in the mission.
Telecom Management Industry Council Roundtables and Presentations
Member collaboration is a powerful tool to identify and understand challenges and opportunities present in the telecom management industry. Enterprises and vendors will elect to participate in roundtable discussions on a variety of topics and then report back the room on challenges and opportunities the Council should tackle to advance the telecom management industry for all.
Telecom Management Industry Council Initiatives and Focus Group Polling – Cast Your Vote
Where to begin, what’s most important to you? This session is all about you. What does the telecom management industry mean to you? What’s important and why? Register your vote to help guide the direction of the “New” Telecom Management Industry Council in its inaugural year.
Telecom Management Center of Excellence Foundation Principals – The 10 Steps to Building a CoE
A Telecom Management Center of Excellence (CoE) is comprised of 10 components that are equally important to the success and influence of the CoE on business results. This session outlines the components and the steps required to launch and mature a CoE for your business.
Great Ways to Build Your Functional Activities and Organization in a Telecom Center of Excellence
CoE leaders are responsible for technical, financial, operational, and business practice competencies. They lead resources that adopt best practices across four multidisciplinary practices of telecom management that lead execution across 30 defined telecom management activities. This session explores a functional organization chart used to design a Telecom Management Center of Excellence.
How to Use a Telecom Center of Excellence to Drive Business Results
The success of a CoE is predicated on the value it delivers to the business it serves. Central to this point is the Efficiency First® Framework Performance Index and its associated KPIs and Ratings. This session illustrates how the Performance Index and related measures are used to illustrate business value. Bring your Efficiency First® Framework Performance Index report to this session to learn how you can elevate performance to CoE status.